The outsourcing is done across various industry segments that include IT, banking, customer service, security services, facility maintenance services, hospitality and so on. Even though there are slight changes in the process flow of outsourcing for each business verticals, the overall structure remans almost the same.
The OSM (Outsourcing Service Management) vertical module of B&Y handles the management of outsourcing services extended by an organization as a business which generates revenues for them. In general, there are various types of outsourcing contracts starting from a hourly or daily contract to long term, multiple year contracts. The features that are built in B&Y covers the complete business processes of outsourcing services. Few of the features of the module are;